That's a great question! When you book your event with The Sweet & Salty Cart, we truly walk you through every step, making the process completely effortless for you.

Here’s how we bring your vision to life:

• Personalized Selection: We'll help you choose the perfect food items to be featured on your cart, ensuring every detail suits your taste and event theme.

• Stress-Free Preparation: Once your selections are made, we handle all the shopping and meticulous food preparation. You won't lift a finger!

• Seamless Setup & Service: On the day of your event, we arrive about an hour early to ensure everything is set up beautifully. As your event begins, one of our staff will be on hand to serve your guests our carefully curated selections.

• Easy Pack-Up: Once the festivities wind down, we'll need about an hour to neatly pack up, leaving you free to enjoy the last moments of your special occasion.

We are here to ensure The Sweet and Salty Cart experience is delicious, beautiful, and the perfect complement to your event.

We're honored to offer only the freshest, high-quality foods for your event! To ensure everything is absolutely perfect and prepared with the care it deserves, we need a little time. For this reason, we're unable to accept same-day orders. If you find yourself in need of our services last minute, please reach out so we can try our best to accommodate your needs.

We're thrilled to bring The Sweet & Salty Cart experience to your event! Our pricing includes travel up to 30 miles from our base. If your event is a bit further out, we're happy to travel up to 120 miles in total, with an additional charge of $.70 per mile for distances beyond the initial 30 miles.

Don't hesitate to reach out if you're wondering whether your location falls within our service area!

We understand that plans can change! If you need to cancel or reschedule your Sweet & Salty Cart experience, please notify us as soon as possible. Our policy is designed to account for the fresh ingredients we meticulously source and the time dedicated to preparing for your special event.

• More than 30 days Before Your Event:

  • Cancellations made more than 30 days prior to your event date will receive a full refund of any payments made.

• 7-30 Days Before Your Event:

  • Cancellations made between 7 and 30 days prior to your event date will receive a 50% refund. The remaining 50% can be used as a credit towards a future booking within 6 months.

• Less Than 7 Days Before Your Event:

  • Cancellations made less than 7 days prior to your event date are non-refundable. This allows us to cover the costs of perishable ingredients already purchased and the loss of other booking opportunities.

• Rescheduling:

  • If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your new date, pending availability. If rescheduling is not possible, the cancellation policy above will apply.

• How to Cancel:

  • All cancellations must be submitted in writing via email to @thesweetandsaltycart.com. The date of cancellation will be determined by the date the email is received.

We truly appreciate your understanding and look forward to serving you!

We understand that Texas weather can be unpredictable! The safety of our staff and your guests, along with the quality of our fresh products, are our top priorities.

• Defining "Bad Weather": Bad weather includes, but is not limited to:

  • Severe thunderstorms, heavy rain, or lightning

  • Sustained winds over 30 MPH

  • Hail, blizzards, or other hazardous conditions

• Decision & Notification: We will closely monitor the weather forecast leading up to your event. A final decision regarding weather-related adjustments or cancellations will be made by 24 hours prior to your event start time. We will communicate directly with you to discuss options.

• Our Preferred Solution: Rescheduling or Indoor Relocation:

  • If bad weather is forecasted, we will first explore options to relocate your event indoors at your venue.

  • If an indoor option is not available, we will gladly work with you to reschedule your event to a new date within 12 months, pending our availability, with no additional rescheduling fees. Any payments made will be applied to your new event date.

• Cancellations Due to Weather:

  • If rescheduling or indoor relocation is not possible or desired, and a cancellation is necessary due to bad weather, we will offer a credit for the full amount paid, valid for a future booking within 12 months.

  • Please note: Due to the perishable nature of our ingredients and the dedicated preparation time, cash refunds are generally not issued for weather-related cancellations made within 7 days of the event, unless mutually agreed upon under exceptional circumstances.

We appreciate your understanding and flexibility in these situations, and we promise to work diligently to ensure your Sweet & Salty Cart experience is wonderful, rain or shine!

Absolutely! We understand the importance of catering to dietary needs and allergies. When you book with us, please let us know about any allergies or dietary restrictions in your party. We'll work closely with you to ensure your Sweet & Salty Cart experience is not only delicious, but also safe and enjoyable for everyone!

Yes, we typically have a minimum guest count of 20 to ensure a full and delightful cart experience. Please inquire for details based on your event type.

Yes, we provide individual trays for each guest and cocktail napkins to perfectly enjoy your selections. If you require additional items, such as full-size plates or specific serving utensils beyond what's presented on the cart, we can happily provide those at an extra cost.

We require a relatively flat, accessible space for our cart, ideally with some shade if outdoors. Access to a standard electrical outlet is often helpful, though not always required depending on your selections. We'll confirm specific needs during your booking.

For outdoor events, we recommend having a backup plan such as a tent or indoor space. We will work with you to ensure a smooth transition if weather becomes an issue. Please refer to our cancellation/rescheduling policy for extreme weather conditions.

Yes, a deposit (50% of your event total) is required to secure your event date. The remaining balance will be due 7 days prior to your event.

To ensure availability, especially for peak seasons (e.g., spring, fall, holidays), we recommend booking at least 2-3 months in advance. However, we're always happy to check for last-minute availability!

Absolutely! The Sweet & Salty Cart is fully licensed and insured, ensuring peace of mind for both you and your guests.